FAQs

If you are not satisfied with your order, you can return it within 14 days of purchase. The product must be in its original packaging and is subject to a 10% restocking fee. You may exchange or request a refund for the product(s). Refunds are still subject to a 10% restocking fee.

Please reach out to us via email at customerservice@nvmpet.com. We will provide you with a return authorization number and assist you with your return.

Yes, you can! Follow the instructions below to wash your removable pet bed cover.

Step 1: Remove the foam or shredded foam cushion insert from the bed cover as these pieces cannot be washed. For beds with a polyester-filled bolster, keep the polyester inside the bolster.

Step 2: For best results, machine wash in a large capacity washer on gentle cycle using cold water, with low suds detergent.

Step 3: Lay flat or line dry. Shake to re-fluff bolster and zip foam back into the cover.

Our customer service team is available via phone Monday through Friday between 9:00 a.m. and 3:30 p.m. EST at (704) 814-6160 extension 2. You may also fill out our contact form or send an email to customerservice@nvmpet.com

Your pet’s comfort and safety are our top priority. We encourage you to inspect your pet bed regularly for tears, holes, loose threads or filling protrusion. Like human bedding, the materials used to construct our pet beds are not intended for ingestion. If the bed becomes damaged or torn in any way, please discontinue use and dispose of the bed immediately. If your pet ingests any of the materials, seek veterinary attention.

We accept Visa, Mastercard, American Express and Discover. 

No, right now we only ship within the continental United States. We do not currently ship to Alaska or Hawaii.

We ship with FedEx and offer flat rate shipping fees.